Allbirds ReRun™ FAQs
Everything you need to know about shopping our resale marketplace and extending the life of your favorite wool and tree shoes.
What is Allbirds ReRun™?
Allbirds ReRun™ is our official resale platform where you can shop slightly used and like-new Allbirds products at a lower price point, helping us reduce waste and keep shoes out of landfills.
What is the condition of the shoes sold on ReRun?
Each pair undergoes a rigorous inspection process. We categorize items into 'Excellent' (minimal to no signs of wear) or 'Very Good' (minor cosmetic imperfections). Any functional defects are rejected to ensure performance remains intact.
What is the return policy for ReRun items?
To support the sustainability of the resale model, all ReRun purchases are final sale and cannot be returned or exchanged. Please review the sizing guides and condition notes carefully before purchasing.
How long does shipping take for resale orders?
Standard shipping typically takes 5-7 business days. Please note that ReRun orders are fulfilled separately from our main retail site and may arrive in different packaging to minimize environmental impact.
Can I use Allbirds gift cards or store credit on ReRun?
Currently, Allbirds ReRun operates on a separate checkout system. Retail gift cards, store credits, and promotional codes from Allbirds.com are not applicable toward ReRun purchases.
Are the shoes cleaned before being sold?
Yes, every pair of shoes is professionally cleaned and sanitized using eco-friendly treatments before being listed on the marketplace to ensure they arrive fresh and ready for wear.