Allbirds ReRun Returns & Exchanges

Our ReRun platform is dedicated to extending the life of Allbirds products through resale, and as such, all purchases are final sale to minimize the environmental impact of shipping. We encourage you to review sizing guides carefully before purchasing to ensure your pre-loved gear fits perfectly.

Return Process

• 1.
  Check Your Eligibility

  Verify that your item was purchased through the ReRun store; please note that items are sold as-is and are generally ineligible for standard returns unless there is a significant undisclosed defect.

• 2.
  Contact Support

  If you believe your item arrived in a condition significantly different than described, email our ReRun customer service team within 30 days of delivery with your order number.

• 3.
  Submit Documentation

  Provide clear photographs of the product, the original packaging, and the specific area of concern to help our team assess your claim for a potential credit or refund.

• 4.
  Receive Resolution

  Once our team reviews your case, we will issue a decision regarding a refund to your original payment method or a store credit to help you find your next pair.